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Frequently asked questions
Quick answers about compressing video, converting to MP4, PDF tools, and PRO passes.
Is BotMart free to use?
Yes. BotMart offers a free tier for video compression, PDF compression, and MP4 conversion. PRO passes add higher file limits, more presets, and ad-free instant downloads with regional pricing.
Do I need an account?
Yes. Sign in links your uploads and downloads to your account so only you can access them while jobs are active.
How do I compress a video for YouTube, TikTok, or Reels?
Sign in, upload your file on the compressor page, and choose a preset matched to your destination—vertical for Shorts, Reels, and TikTok, or YouTube-style for long-form 16:9. Download the smaller MP4 when processing completes. Platform-specific guides are linked from the reduce file size hub.
What video formats can I upload?
Common inputs include MP4, MOV, WebM, and MKV. Output is MP4 (H.264 + AAC) for compression, or MP4 conversion on the convert page.
How long are my files stored?
Uploads and outputs are removed automatically within 24 hours. Only you can access your jobs while they exist.
Is compression lossless?
No. Smaller files discard some detail—that is how compression works. Presets balance size and clarity for typical social and YouTube content. Keep your original export if you need an archive master.
What is the difference between Free and PRO?
Free includes daily job limits, a file size cap, and 720p-class presets for everyday clips. PRO raises limits, unlocks 1080p and 4K-class presets, batch upload, and ad-free instant downloads. See Plans for pricing in your region.
Can I compress 4K video?
Free can compress large inputs down to 1080p-class output with the YouTube preset. PRO unlocks the YouTube (4K-class) preset and higher input limits for heavy exports.
Can I compress PDFs too?
Yes. PDF compression is a separate tool on the compress PDF page—it does not share the video upload flow.
How do refunds work for PRO passes?
See the Refund Policy for eligibility and how to request a refund for PRO pass purchases.
How do I get help?
Visit Contact for email or live chat support.
Still stuck?
Read how it works, browse platform guides, or contact support. Refund details are in the Refund Policy.