PrivacyPolicy.
MARTSYL TECH HUB LTD ("We", "Us", "Our") respects the privacy of users ("You", "Your") of our platform, BotMart. We are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, secure, disclose, and retain personal data in compliance with the Nigerian Data Protection Act (NDPA) 2023, the NDPA General Application and Implementation Directive (NDPA-GAID) 2025, and other applicable data protection laws.
This Policy applies to all individuals and organizations whose personal data we process when they access or use our services through any device.
By accessing or using our Platform, you consent to the collection and processing of your personal data in accordance with this Privacy Policy.
- Account Information: Business name, email address, WhatsApp number, and encrypted password collected at registration.
- Meta / WhatsApp Credentials: Your Meta access token, Phone Number ID, and WABA ID — stored securely and used solely to operate your bot.
- Business Content: Auto-reply rules, product listings, message templates, business hours, and AI business descriptions.
- Contact Data: Phone numbers and names of your WhatsApp contacts who interact with your bot.
- Message Logs: Inbound and outbound WhatsApp messages processed through your bot for analytics and debugging.
- Payment Information: Transaction references, subscription plan, and payment amounts via Paystack. Card details are handled entirely by Paystack — we never see them.
- Usage Data: IP addresses, browser type, and activity logs for security and performance monitoring.
We process your personal data based on the following legal grounds:
- To operate and deliver the BotMart WhatsApp automation service
- To process payments and manage your subscription
- To send transactional emails (reminders, receipts, account alerts)
- To power AI Smart Reply using your business description and product data
- To provide customer support and respond to enquiries
- To improve our platform through aggregated, anonymised analytics
- To comply with applicable Nigerian laws and regulations
We only share your data with trusted service providers necessary to operate the platform:
We may disclose data if required by Nigerian law, court order, or to protect the rights and safety of our users.
BotMart integrates with the WhatsApp Business API provided by Meta. By connecting your WhatsApp Business Account, you acknowledge that message data flows through Meta's infrastructure and is governed by Meta's Data Policy in addition to this policy.
Your access token grants BotMart permission to send and receive WhatsApp messages on your behalf. You can revoke this at any time by updating your Meta credentials or deactivating your account.
Your personal data may be transferred to and processed in countries outside Nigeria, including through services operated by Meta Platforms, Inc. and other third-party providers.
We take reasonable steps to ensure that such transfers comply with applicable data protection laws, including the Nigerian Data Protection Act 2023.
We implement industry-standard security measures:
You have the following rights regarding your personal data:
BotMart uses session cookies to keep you logged in during your session. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though this will prevent you from logging in.
BotMart is a business tool intended for adults aged 18 and over. We do not knowingly collect data from minors. If you believe a minor has registered, contact us and we will promptly delete their account.
We may update this Privacy Policy from time to time. We will notify registered clients by email when significant changes are made. Continued use of BotMart after changes constitutes acceptance of the updated policy.
For privacy-related enquiries, data requests, or complaints, contact MARTSYL TECH HUB LTD: