Refund policy

1. PRO passes (not subscriptions)

BotMart sells prepaid PRO passes (daily, weekly, or monthly access). Passes are not auto-renewing subscriptions. When your pass expires, PRO features end unless you purchase a new pass.

2. General rule — non-refundable

Except where the law requires otherwise, PRO pass fees are non-refundable once payment is confirmed and access is granted. This includes partial periods if you stop using the Service before the pass ends.

3. When we may refund

We may issue a refund or credit at our discretion if:

• We charged you in error (duplicate payment, wrong amount, or technical failure on our side)
• PRO access was not applied to your account after a successful payment and we cannot fix it promptly
• Your jurisdiction grants mandatory cooling-off or consumer rights we cannot contractually exclude

4. How to request a review

Email nnamdionuorah5@gmail.com within 14 days of payment with:

• Your account email
• Flutterwave transaction reference (tx_ref) if available
• A short description of the issue

We aim to respond within a few business days. Approved refunds are processed through Flutterwave or the original payment method where possible.

5. Free tier

The free tier does not involve payment. There is nothing to refund for free usage.

6. Related policies

See also our Terms of use, Privacy policy, and Pricing. Questions: Contact.

Martsyl Tech Hub LTD operates BotMart. Payments are processed by Flutterwave; card and mobile-money rules from your bank or provider may also apply.